Terms of use
The shape of working with us.
Short, plain English, and aligned to how the workflow actually runs. Coverage written for England & Wales, the United States, and the EU. Where these terms conflict with a signed engagement letter, the engagement letter takes precedence.
Last updated · 17 May 2026
On this page
- 01
Scope of these terms.
These terms govern use of the True Primary website, the brief-intake flow, the expert application flow, the contact flow, and any commercial engagement that follows. Filing a brief or using the site is acceptance. Engagements beyond brief intake are also governed by a separate written engagement letter, which takes precedence where it conflicts with anything below.
- 02
Who can use the service.
Buyers must be authorised representatives of an institutional team — investment, strategy, consulting, product, corporate development, or equivalent. Experts must be working or recently-working professionals with first-hand experience relevant to the requests they accept. We do not knowingly accept personal-use submissions or pseudonymous applications. We can refuse access at our discretion.
- 03
Briefs and engagements.
Filing a brief is a question, not a commitment to engage. We scope every brief by hand before any expert is approached. If a scoping conversation does not result in a fit, no fee is owed. Once an engagement is agreed in writing, the terms of that engagement letter govern price, scope, deliverables, deadlines, and IP. Anything on this site about timing, throughput, or output format is illustrative and subject to scoping.
- 04
Expert obligations.
Experts must speak only from first-hand professional experience, respect declared topic boundaries and restricted subjects (current employer, named clients, MNPI-adjacent material), and consent to recording in writing before any interaction. Experts retain the right to redact any portion of a transcript before it enters the library, and to decline any future request without explanation. Compensation is settled to the schedule confirmed in the engagement letter; we do not pay for time outside agreed interactions.
- 05
Buyer obligations.
Buyer teams must use brief content, transcript summaries, library entries, and any other artefact only inside their authorised organisation, must not redistribute attributed quotes outside the engagement scope without explicit expert consent, and must respect the restricted subjects declared by every expert they interact with. Material non-public information must not be sought, accepted, or used.
- 06
Intellectual property.
True Primary owns the workflow, the library design, the rating logic, and the synthesis layer. The buyer owns the specific brief content they file and the resulting synthesis output they commission, subject to the limitations above. Experts retain rights over their own pre-existing IP; True Primary takes a non-exclusive licence to use consented transcript summaries inside the routed engagement. The default is private; nothing is published, marketed, or attributed to a named expert without their explicit written consent.
- 07
AI in the workflow.
AI is workflow support, not the evidence source. AI assists with brief shaping, source ranking, transcript summarisation, and library retrieval, always inside the boundaries of an interaction that was consented to by a named expert. Synthesis points back at the source it stands on. AI does not generate evidence that is not anchored in a recorded interaction with a real working professional, and is not used to train external public models on your data.
- 08
Confidentiality.
Site use, briefing flows, and any subsequent engagement may expose you to information that True Primary, a client team, or an expert treats as confidential — including brief content, expert identities, transcript summaries, screening notes, and operational materials. You must preserve that confidentiality, avoid unauthorised copying, disclosure, or onward use, and not attempt to scrape, reverse-engineer, or otherwise extract systematic data from the site or platform. Material non-public information must not be sought, accepted, or used at any point in the workflow.
- 09
Warranties, liability, and third-party links.
True Primary takes reasonable care to source, screen, and route relevant experts, and to deliver synthesis that is faithful to what was said in interaction. We do not guarantee specific findings, regulatory or investment outcomes, or that any individual brief will be in scope. Liability is limited to the fees paid by the buyer for the engagement to which a claim relates. Nothing in these terms excludes liability for fraud, gross negligence, death or personal injury caused by negligence, or anything else that cannot be excluded by law.
Users indemnify True Primary against claims arising from misuse of the site, breach of these terms, or onward use of expert content outside the permitted scope, subject to applicable law.
Third-party links and references on this site are provided as-is. True Primary does not control and is not responsible for third-party content, security, or privacy practices.
- 10
Termination.
Either side can terminate any engagement on the terms set in the engagement letter. We can suspend or end access to the site, the brief flow, or the expert network at our discretion where these terms are breached, where misuse is suspected, or where continued service would create regulatory or operational risk. Termination does not affect rights or obligations accrued before it.
- 11
Notices and contact routes.
Formal notices, legal correspondence, and operational queries are routed to monitored aliases by purpose:
- General service questions — support@trueprimary.com
- Website and general enquiries — hello@trueprimary.com
- Legal notices, IP, and copyright / DMCA takedown — legal@trueprimary.com
- Security concerns and vulnerability disclosure — security@trueprimary.com
- Privacy and data-rights requests — privacy@trueprimary.com
Account and service notifications may be sent from notifications@trueprimary.com. Where postal correspondence is required, please write to legal@trueprimary.com first and an address will be confirmed.
- 12
Governing law and disputes.
These terms operate under the laws of England and Wales and, where applicable to a US-based buyer, expert, or service exposure, the laws of the State of New York; in any conflict between the two, the stricter standard for the protected party applies. Disputes are heard in the courts of England (or, by mutual agreement, the state or federal courts of New York). Statutory rights in a buyer's or expert's home jurisdiction — including rights under UK and EU law that cannot be waived by contract — prevail accordingly.
We would rather resolve any dispute by speaking to a human inside one working day than by writing letters; the contact form remains the fastest route in.
A question about these terms?
Engagement-letter questions, IP questions, or anything a procurement team would want clarified before onboarding.